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FAQ

Have we answered your question below?
  • HOW LONG DOES DELIVERY TAKE?
    Standard delivery takes 3-5 working days.
    Express delivery takes 1-2 working days.
    International delivery is dependent on country but usually takes around 10 days.
  • HOW MUCH IS SHIPPING?
    Standard is Free.
    Express is £5.00 or free if you spend over £40.
    International is dependent on Country and weight of the order. The website will calculate this in your basket.
  • HOW CAN I EXCHANGE OR RETURN AN ITEM PURCHASED?
    If you are not happy for any reason with your purchase then please notify us within 14 days to arrange a full refund or an exchange [to same value]. These 14 days begin the day your order is received. Please note we can only refund or exchange an item that has been unopened and the tamper proof seal still intact. You will need to return the item(s) to: RETURNS, UNITS 26 & 27 PORT TALBOT BUSINESS UNITS, ADDISON ROAD, PORT TALBOT. SA12 6HZ.
  • WHAT PAYMENT METHODS DO YOU ACCEPT?
    We accept any major credit or debit card.
    We also accept Paypal.
  • WHY IS THERE NO EXPRESS DELIVERY OPTION?
    During busy periods we remove express delivery as an option due to the volume of sales we receive. We are sorry for any inconvenience this may cause.